Sparkle Nails

Sparkle Nails — Privacy Policy

Effective Date: December 3, 2025
Last Updated: December 3, 2025

Business Name: Sparkle Nails

Contact Information:
Phone: 506-634-7878
Address: 87 Lansdowne Ave, Saint John, NB E2K 3A1, Canada

1. Introduction

Sparkle Nails (“we”, “our”, “us”) operates a business page on Facebook and Instagram. When you message our Page via Messenger, we use those messages to communicate with you, schedule appointments, and manage customer information. We may also process your conversation data using the OpenAI API (or a similar AI-assisted workflow) to help us respond more effectively, streamline scheduling, or extract relevant details such as name, phone number, or requested services.

By messaging our Page and using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

When you interact with our Page or when we process messages via OpenAI, we may collect:

• Page-Scoped ID (PSID) — a unique identifier used to continue the conversation.
• Name — if provided by you or from your profile.
• Phone number and/or email — when supplied during bookings or contact requests.
• Chat content / Messages — the text you send to us.
• Additional information you choose to provide (service preferences, requested times, etc.).
• Derived/processed information — structured data extracted from your messages when using OpenAI (e.g., appointment details).

We do not collect unnecessary sensitive information unless you explicitly provide it and it is required to fulfill a request.

3. Why and How We Use This Data

We use your data to:

• Respond to your messages and manage conversations.
• Schedule, manage, and confirm appointments.
• Maintain minimal customer records to ensure smooth follow-ups and service history.
• Assist internal workflows using the OpenAI API, such as extracting appointment details or preparing response drafts.
• Maintain conversation continuity and avoid repeatedly asking for the same information.

We do not sell your data or use it for advertising or profiling.

4. Use of OpenAI API

When we use OpenAI to process messages:

• OpenAI acts as a data processor; we remain the data controller.
• Data sent to OpenAI is used only to help us reply, interpret messages, or extract appointment details.
• We take reasonable security measures to protect all transmitted and stored data.
• You may request deletion of your data, including data processed via OpenAI.

5. What Data We Retain & How You Can Request Deletion

We retain only the following:

• PSID
• Name (if provided)
• Phone number and/or email (if provided)
• Chat content associated with your interactions

You may request deletion of your data at any time by contacting us:

Sparkle Nails
Phone: 506-634-7878
Address: 87 Lansdowne Ave, Saint John, NB E2K 3A1, Canada

Upon receiving your request, we will delete your record from our active system and, where applicable, request deletion of corresponding data processed via OpenAI, unless retention is required by law.

6. Data Sharing & Third Parties

• We use Meta’s Messenger platform to receive messages and retrieve PSIDs.
• We use OpenAI (or similar providers) strictly for message processing as described.
• We do not sell or otherwise share your personal data.

7. Data Retention & Disposal

We retain data only as long as necessary for communication and appointment management or as required by law. When no longer needed, data is securely deleted. We implement reasonable security measures to prevent unauthorized access or disclosure.

8. Your Rights

You may have the right to:

• Access personal data we hold about you.
• Correct or update your information.
• Request deletion of your data (including OpenAI-processed data).
• Withdraw consent to further processing.

Minors should avoid providing personal information without guardian approval.

9. Children / Minors

We do not knowingly collect data from children under 13 (or local age thresholds). Minors should only use our services with the consent of a parent or guardian.

10. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or services. The “Last Updated” date will be adjusted accordingly, and updates may be posted publicly or communicated where required.